Drinking Water Activity BookWelcome to the Milwaukee Water Works
Milwaukee, Wisconsin

The Milwaukee Water Works provides pure, safe, and delicious drinking water 24 hours every day. Your drinking water utility treats Lake Michigan water with the powerful disinfectant ozone to kill micro-organisms and destroy contaminants. And, Milwaukee water is a great value: 2.5 gallons cost one cent.

  • Customer Service Center, Monday-Friday, 7:30 a.m. - 5 p.m. (414) 286-2830. TDD (414) 286-8801
  • For 24-hour emergency service, please call the Milwaukee Water Works Control Center (414) 286-3710
  • Non-emergency email: watwebcs@milwaukee.gov
  • Place one call for all City of Milwaukee services (except billing for water and Municipal Services), Monday-Friday, 7:00 a.m. - 1:00 a.m. (414) 286-CITY (2489)
  • Please beware of utility imposters who try to enter your home or sell you something. Learn more.

    ++   Closed for  Good Friday, April 18  ++

    The City of Milwaukee, including the Milwaukee Water Works Customer Service Center, will be closed Fri., April 18 for the Good Friday holiday. All water professionals necessary to provide 24-hour water service will be on duty. To report water emergencies, please call the Milwaukee Water Works 24-hour Control Center, (414) 286-3710.
    While live payment and account support will not be available during the weekend and holiday, you can continue to make online payments of your Municipal Services Bill on this website at “Account Information” using MasterCard or eCheck. To listen to account information, please call the automated voice response system, (414) 286-2830.

2014 Water Rate Adjustment

The Milwaukee Water Works has filed a two-step rate adjustment request with the Public Service Commission of Wisconsin (PSC). We need additional revenue to keep the utility in good working condition so we can continue to provide high-quality water and the responsive level of service you appreciate. Our water sales have continued to decline year after year while costs to provide service are increasing. Water rates, not property taxes, pay for water treatment and service. You should know that as a non-profit utility, we continuously reinvest in our infrastructure.

How much is the rate adjustment? The first step of 3% will take effect June 1. This will add $1.41 per quarter to a residential bill in Milwaukee.

The second step, expected sometime next fall, would add $3.75 per quarter for a total additional $5.16 per quarter (three months), or an additional $1.72 per month. With the complete 2014 adjustment, the cost of water for a single family residential customer using 15 Ccf (11,220 gallons) of water each quarter would be $52.00 per quarter, or $17.33 per month.

Even with the rate increase, the cost of Milwaukee water is incredibly inexpensive. Two-point-five gallons cost one cent, or, $1.00 will pay for 250 gallons.

  • Fact sheet for our Milwaukee customers
  • Fact sheet for our customers in Greenfield, Hales Corners, St. Francis, and Franklin.
  • Fact sheet for our customers in West Milwaukee

Did the City endorse this? It's Your Choice

Various private companies advertise and sell water-related products. Most recently firms have contacted our customers offering optional water and/or sewer service line insurance. The City of Milwaukee is not endorsing any vendor, nor are you under any obligation to purchase these products. Learn more.

Pure and Fresh Milwaukee Water

Here's the current Consumer Confidence Report (en español). Milwaukee’s drinking water is of the highest quality, by U.S. Environmental Protection Agency (EPA) standards. The Milwaukee Water Works has a high level of confidence in the water treated and piped to your home, school, and business, and you can have the same confidence. Milwaukee is a national leader in monitoring the quality of both Lake Michigan source and treated drinking water. Learn more in the Water Quality section. The Alliance for the Great Lakes agrees: “The city takes its water supply seriously. ... The effort put forth by MWW is commendable as it is leading the way among public water utilities. More frequent monitoring for priority chemicals could help to establish temporal trends — if any exist — in the occurrence of emerging contaminants.”

The Milwaukee Water Works continues to invest in its water treatment and delivery system. Read about the improvements to protect public health, and an overview of Milwaukee's nationally recognized water quality program.

Meter Replacement Program

The Milwaukee Water Works is replacing residential water meters in Milwaukee, Greenfield, Hales Corners, St. Francis, and West Milwaukee during the next several years. Learn more.

Environmental Stewardship

Milwaukee has an abundant water resource in Lake Michigan, which contributes to a high quality of life and a reliable supply of fresh drinking water. We use Lake Michigan water and return it to the lake. As a steward of the resource, the Milwaukee Water Works uses sustainable practices to reduce its energy, carbon and water footprints while purifying and pumping the water. The utility focuses on supply-side conservation, water accountability, energy conservation, operational efficiency and consumer advocacy to prevent water waste. The Milwaukee Water Works has received several environmental stewardship awards for these activities.

Stop Wasting Water and Control Your Water Costs. Learn how to Use Water Wisely.

Help Protect Source Water -- Safely Dispose of Unused Medicine, Household Hazardous Waste, and Electronics A clean water source is one of the barriers to protect public health. The Milwaukee Water Works analyzes Lake Michigan water and treated drinking water for regulated and non-regulated contaminants, including pharmaceuticals. These compounds are present in the lake water but none have been found in treated drinking water. Properly dispose of unused medicines and waste chemicals to prevent Lake Michigan pollution. Visit the Milwaukee Metropolitan Sewerage District (MMSD) website for information about unused Medicine Collection.

Visit the MMSD website for information about Household Hazardous Waste Collection

Wisconsin law bans many types of consumer electronics from landfills. City of Milwaukee residents can recycle electronics at no charge at the city’s Self-Help Centers. Electronics may contain hazardous materials including lead, cadmium, and mercury. Keeping electronics out of landfills reduces negative impacts to ground, air, and water resources and human health. Visit the Milwaukee Public Works website for more information.

Waste Less, Recycle More -- By charging for a second garbage cart, the City of Milwaukee encourages citizens to recycle more and generate less garbage. If you have more than one cart, the charge will appear on your Municipal Services Bill. For more information, or to request removal of extra garbage carts, call (414) 286-CITY (2489).  There is no extra charge for more than one recycling cart.

Me2 - Milwaukee Energy Efficiency -- Improve your home comfort and save money on energy bills.

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Water Rates

The Public Service Commission of Wisconsin (PSC) designs and approves water use and service charges for the Milwaukee Water Works, which serves Milwaukee and 15 communities. Find rate information at Customer Service.

Milwaukee offers a Declining Block Rate which is an advantage for high water use customers such as manufacturers. Calculate DBR savings at GreatMilwaukeeWater.com.

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