Excellent Customer Service

MWW provides a conscientious partnership with business and industrial customers.

The Water Quality Manager is available during business hours while the Milwaukee Water Works' 24-hour Control Center covers after-hours concerns and emergencies.

Commercial Meter Readers read the meters of our 1,000 largest customers on a monthly basis, and compare current usage to past usage to identify changes in season or monthly patterns and report discrepancies for timely corrective action. A public education program advises consumers to watch for and fix leaks and to protect pipes and meters from freezing. Customers can view and compare quarterly water use by accessing their account online at www.milwaukee.gov/water. Staff counsels 2,000 customers each year about high water use and visits 3,000 homes each year to identify plumbing leaks.