Customer Service Center  (414) 286-2830    watwebcs@milwaukee.gov

The Milwaukee Water Works provides billing for services provided by the City of Milwaukee and the Milwaukee Metropolitan Sewerage District (MMSD)

Notice to Customers -- You now need an account number to access your Municipal Services Bill Account. Account information by property address is no longer available.

If you have your account number, you can access your account information here.

Effective July 16, 2013, per 2013 Wisconsin Act 25, municipal utility customer information may not be released except to the customer or their authorized representative. The account number is required to access information or to make a payment. The information cannot be released in response to an Open Records Request.

You can find your account number at the top of your Milwaukee Municipal Services Bill.

If you do not know your account number, contact us, and we will ask you to verify that you are the customer for the property in question.

If you are not the customer, you must obtain written consent from the customer by completing a Utility Customer Information Consent Form and returning it to us.

You may also use this form:

  • to designate an authorized representative to access the account information.
  • if you are a new buyer of property. As the new buyer, use this form to change the address to where the bill is sent.


Here is the Utility Customer Information Consent Form. Copies of the form also are available at at our Customer Service Center, 841 N. Broadway, Room 409. If you are unable to download the form, ask for one by emailingl watwebcs@milwaukee.gov.

Please complete the form, sign it, and return it by email to watwebcs@milwaukee.gov, fax to (414) 286-5452, or deliver in person or in the mail to the Milwaukee Water Works Customer Service Center, 841 N. Broadway, Milwaukee, WI 53202. 

Questions? Email Customer Service at watwebcs@milwaukee.gov or call (414) 286-2830, Monday-Friday, 7:30 a.m. – 5:00 p.m.

Change of Address Form Use this form if you want to change the address where the bill is sent.
Cambio de direccion postal


How to Pay Your Bill 

Make a one-time payment online with MasterCard, Discover card or eCheck (electronic check) At www.milwaukee.gov/water, select Account Information.
The credit card-only option accepts payments using only MasterCard
or Discover Card. The eCheck option allows payment directly from a checking or savings account. An email address is required so we may acknowledge the payment.

The Public Service Commission of Wisconsin (PSC) requires the Milwaukee Water Works to pass the convenience fee for the online payment service provided by
U.S. Bank to customers who use the online payment service. The convenience
fee for use of MasterCard or Discover Card is computed at a rate of 2.35% of the payment. The fee for use of the online eCheck service is a flat rate of $0.75 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments. If you have a question regarding your payment, please call or email the Milwaukee Water Works Customer Service Center.

Mail your payment Make your check payable to "Milwaukee Water Works"
and mail it to:  P.O. Box 3268
                    Milwaukee, WI 53201-3268

Pay in person at the Milwaukee Water Works Customer Service Center 
on the fourth floor of the Zeidler Municipal Building; 841 N. Broadway, Room 406, Milwaukee, WI, Monday-Friday 7:30 a.m. to 5:00 p.m.

Pay in person at the City Treasurer's Office, City Hall, 200 E. Wells St.,
Monday-Friday 8:15 a.m. to 4:30 p.m.

Pay by telephone Call the Milwaukee Water Works Customer Service Center
and use the Interactive Voice Response system. Select language option English or Spanish. Select 2 to make a payment. Select 1 to make a credit card payment
using MasterCard or Discover card. Select 2 to make an eCheck payment.
You will be connected to a payment center representative.

The PSC requires the Milwaukee Water Works to pass the convenience fee for the telephone payment service provided by U.S. Bank to customers who use the telephone payment service.  The fee for a telephone payment using MasterCard or Discover card is computed at a rate of 3.95% of the payment.
The fee for use of the eCheck telephone payment is a flat rate of $4.50 per transaction. Generally, the City of Milwaukee does not issue refunds for these payments. If you have a question regarding your payment, please call or email the Milwaukee Water Works Customer Service Center.

Automatic pay plan Make payments using automatic withdrawal from your bank account. Partial payment of a bill is not available with this option. Register at www.directpaymentplan.com or request a form to mail from the Milwaukee Water Works Customer Service Center at (414) 286-2830. The Milwaukee Water Works
will automatically withdraw the amount due each billing from your account;
you will not have to write a check. You will continue to receive a paper copy of
your Milwaukee Municipal Services Bill. Please allow six to eight weeks for the service to take effect. When it does, you will be notified on your bill. All future bills will be paid automatically, not through the website. To change your banking information
or cancel the authorization, call the Milwaukee Water Works Customer Service Center.

Application of partial payments, late payment charge, other service charges.
 

Customer Service Center and General Inquiries

Hours of Operation: Mon - Fri 7:30 a.m. - 5:00 p.m.
Customer Service: (414) 286-2830
24-Hour Control Center: (414) 286-3710
Fax (414) 286-5452
TDD (414) 286-8801
Email: (non-emergency)
U.S. Mail:
Milwaukee Water Works
P.O. Box 3268
Milwaukee, WI 53201-3268
 watwebcs@milwaukee.gov

Water Service Permits
Water and Sewer Service Information 


 

Find information about water service permits, including permits to hook up to a hydrant or install a temporary meter, and information about water and sewer service to a particular address or location from the Department of Neighborhood Services Tech Team.